LUCIEN Plain Toe Oxfords

We ship worldwide via DHL or Fedex Express.

Customs and Duties:
All International orders are shipped DAP (Delivered At Place). You are only charged for the item and shipping costs only during check. All import duties, local customs and/or local sales taxes levied remains the responsibility of the customer. We are not responsible for any import duties or taxes. We recommend you to contact your local customs authority to obtain information about the local import duties and taxes to determine the final landed price for your order before completing your purchase. If you have any further questions, do feel free to email us (sales@cnes.co).

Refunds:
We do not do Refunds, but am able to exchange an item bought if the size is not right.

Exchange Conditions:
For your item to be eligible for exchange, it must be unused and in the same conditioned you have received it. You can try the shoes on a carpet with minimum movement to avoid damage and creasing. Carefully repackage the products in their original package and wrap to avoid damage during shipment.

Returns/Exchange Procedure
Once we receive your return, we will notify you by email. The item will be checked to ensure that it qualifies for a refund or an exchange. If it does not meet the above criteria, we reserve the right to void the refund or exchange. Products that are returned with damaged packaging, missing pieces or signs of any use will not be eligible for refunds or exchanges. All returns shipping costs will be paid by you and you should consider using a tracking shipping system to ensure it is delivered back safely.
After approval of your refund, we will reimburse the refund through your method of payment. Should that not possible, we will contact you for your preferred payment mode. Refund payment may take some days to be processed. Should you still not receive them, you can contact us.

Sales & Personalized Items:
Sales items or any form of personalized item (such as MTO/Group MTO orders) will not qualify for refunds or returns due to delays. Note that any MTO delivery times are estimates and we will only refund if we are unable to fufil your order. Non-refundable items also includes any form of deposits/vouchers or pre-order fees.